Privacy Policy

PRIVACY POLICY

Effective Date: June 19, 2026

This Privacy Policy (“Policy”) explains how MAZDispatch (“Company,” “we,” “our,” or “us”) collects, uses, discloses, and protects the personal information of users (“you,” “your,” or “user”) who access our website or use any related truck dispatching, freight management, logistics support, and transportation coordination services (“Services”). This Policy applies to all users of our website and Services.

By accessing our website or using our Services, you agree to the practices described in this Policy. If you do not agree with any part of this Policy, you must discontinue use of the website and Services immediately.

You are also encouraged to review our Terms and Conditions, which govern your use of the website and set forth additional terms related to our Services. “We,” “our,” or “us” refers to MAZDispatch and any affiliated entities. “You,” “your,” or “user” refers to any individual, owner-operator, motor carrier, trucking company, or business accessing our website or Services.

1. Information We Collect

We may collect personal, business, and operational information from you, including but not limited to:

Full name

Phone number

Email address

Company name

DOT Number

MC Number

EIN Number

Business address

Billing information

Insurance information

W-9 documentation

Carrier packet information

Driver information

Equipment specifications

Emergency contact information

Additional information may include:

Preferred freight lanes

Equipment type

Dispatch preferences

Operational requirements

GPS or location information when necessary for dispatch services

Documents voluntarily submitted through forms, emails, calls, or messaging systems

We may also automatically collect information regarding your interaction with our website, including:

IP address

Browser type

Device information

General geographic location

Website activity and usage data

2. Methods of Collection

We collect information directly from you when you:

Complete website forms

Request a consultation

Submit a carrier packet

Sign service agreements

Contact us by phone, email, or text message

Participate in surveys or feedback requests

Use our dispatching and logistics services

Information may also be collected through integrated software systems, CRM platforms, dispatch software, payment processors, and related technology providers used to deliver our Services.

Data is collected only for legitimate business purposes described within this Policy.

3. Use of Information

We use collected information to:

Provide truck dispatching services

Locate and negotiate freight opportunities

Coordinate with freight brokers and shippers

Submit carrier packets

Verify carrier compliance

Schedule pickups and deliveries

Process invoices and payments

Communicate service updates

Provide customer support

Maintain business records

Improve our services and website functionality

Comply with legal and regulatory obligations

We may also use information for:

Marketing communications

Promotional offers

Educational content

Industry updates

You may opt out of marketing communications at any time.

We do not sell your personal information.

4. Communication and SMS Messaging

By providing your phone number to MAZDispatch, you consent to receive text messages (SMS) from us.

These messages may include:

Dispatch updates

Load information

Appointment reminders

Carrier onboarding communications

Service notifications

Account updates

Promotional offers and marketing communications

Message frequency may vary.

Message and data rates may apply based on your wireless carrier plan.

You may opt out of marketing text messages at any time by replying:

STOP

For assistance, reply:

HELP

Or contact us directly:

Email: [email protected]

Phone: (951) 447-7626

Consent to receive text messages is not a condition of purchasing any service.

5. Legal Basis for Processing

We process personal information based upon:

Your consent

Contractual necessity

Legal compliance obligations

Legitimate business interests

Protection of our legal rights

We take reasonable measures to ensure your privacy rights remain protected.

6. Sharing and Disclosure of Information

We do not sell or rent personal information.

We may share information with trusted third parties as necessary to provide Services, including:

Freight brokers

Shippers

Factoring companies

Insurance providers

Compliance verification providers

Payment processors

Technology service providers

Legal authorities when required by law

Third parties receiving information are expected to maintain appropriate security safeguards and use information solely for authorized business purposes.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Improve user experience

Analyze website traffic

Measure advertising effectiveness

Maintain website functionality

Information collected may include:

Browser information

Device identifiers

IP addresses

Pages viewed

Referring websites

You may disable cookies through your browser settings. Certain website functions may become unavailable if cookies are disabled.

8. Data Security and Storage

We maintain commercially reasonable administrative, technical, and physical safeguards designed to protect personal information against:

Unauthorized access

Disclosure

Alteration

Destruction

Misuse

Data may be stored on secure servers maintained by our technology providers and business partners.

Access to personal information is limited to authorized personnel with a legitimate business need.

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only as long as necessary to:

Provide Services

Maintain business records

Resolve disputes

Enforce agreements

Comply with legal obligations

When information is no longer required, it will be securely deleted, destroyed, or anonymized.

10. Your Privacy Rights

Subject to applicable law, you may have the right to:

Access your personal information

Correct inaccurate information

Request deletion of personal information

Withdraw consent

Restrict certain processing activities

Object to specific uses of your information

Opt out of marketing communications

To exercise your rights, contact us using the information listed below.

We will respond within applicable legal timeframes.

11. California Privacy Rights

If you are a California resident, you may have additional rights under applicable California privacy laws, including the California Consumer Privacy Act (CCPA), as amended.

California residents may request information regarding:

Categories of personal information collected

Sources of information collected

Purposes for collection

Categories of third parties receiving information

Requests for correction

Requests for deletion

MAZDispatch does not sell personal information.

12. Children’s Privacy

Our website and Services are intended for business use and are not directed toward individuals under the age of 18.

We do not knowingly collect personal information from children under 18.

If we become aware that such information has been collected, we will promptly delete it.

13. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time.

Changes will be posted on this page with a revised Effective Date.

Your continued use of the website or Services following any changes constitutes acceptance of the updated Policy.

14. Contact Information

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:

MAZDispatch

Email: [email protected]

Phone: (951) 447-7626

State of Operation: California, United States

Website: www.mazdispatch.com